Refund policy
RETURN AND REFUND POLICY
Last Updated: September 21, 2026
At Noreviak, we want you to be satisfied with your purchase. We offer a 30-day free return and exchange policy for eligible products.
1. Return Eligibility
You may request a return or exchange within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item should be returned with its original packaging, accessories, and applicable tags.
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The product must not have been damaged due to misuse, improper handling, or normal wear and tear.
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Proof of purchase or order information may be required.
Certain products may not be eligible for return where applicable law permits, including products that are personalized, made to order, or otherwise identified as non-returnable on the product page.
2. Free Returns
Noreviak provides free returns for eligible returns.
If you believe your order is defective, damaged, incorrect, or otherwise eligible for a return, please contact us before sending the product back.
We will provide return instructions and, where applicable, a return shipping method.
3. Damaged or Incorrect Items
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible at:
Email: surialexander2886@outlook.com
Please include:
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Your order number
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A description of the issue
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Clear photographs or videos of the product and packaging, when applicable
We will review the information and provide appropriate instructions for a replacement, exchange, or refund.
4. How to Request a Return
To request a return or exchange, please email:
Please include your order number and the reason for your request.
Do not send products to a return address before receiving return instructions from us.
5. Refunds
Once your returned product is received and inspected, we will notify you of the status of your refund.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Shopify Payments notes that, after a refund is issued, the customer's bank may require additional processing time before the funds appear in the customer's account.
6. Exchanges
For eligible products, we may provide an exchange instead of a refund.
If the replacement product is unavailable, we may provide a refund or another appropriate resolution.
7. Order Cancellation
If you need to cancel an order, contact us as soon as possible at surialexander2886@outlook.com.
Because orders may enter processing or fulfillment shortly after purchase, cancellation requests cannot always be guaranteed.
If the order has already been shipped, you may need to follow the return procedure described above.
8. Non-Receipt or Delivery Issues
If your order has not arrived within the expected delivery timeframe, please contact us at:
We will review the order and available shipping information and assist you with the next steps.
9. Legal Rights
This policy does not limit any mandatory consumer rights that cannot legally be excluded or restricted under applicable law.
Where applicable law provides additional consumer protections, those rights remain unaffected.
10. Contact Us
For return, exchange, or refund questions:
Noreviak
Email: surialexander2886@outlook.com
Website: noreviak.shop
PRIVACY POLICY
Last Updated: September 21, 2026
Noreviak ("we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or purchase from noreviak.shop.
1. Information We Collect
When you visit our store, place an order, contact us, or otherwise interact with our website, we may collect information such as:
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Name
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Billing and shipping address
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Email address
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Telephone number
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Order information
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Payment-related information necessary to process transactions
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Device and browser information
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IP address
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Website usage information
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Information you voluntarily provide when contacting us
Payment information is generally processed by our payment providers and is handled according to their applicable privacy and security practices.
2. How We Use Your Information
We may use personal information to:
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Process and fulfill orders
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Process payments
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Provide shipping and delivery services
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Communicate with you about your order
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Respond to customer service requests
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Process returns, exchanges, and refunds
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Improve our website and services
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Prevent fraud, abuse, or unauthorized transactions
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Comply with legal and regulatory obligations
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Send marketing communications where permitted by law and where appropriate consent has been obtained
3. Shopify and Service Providers
Our store is powered by Shopify.
We may use Shopify and other trusted service providers to operate our online store, process payments, fulfill orders, provide shipping services, analyze website performance, and provide customer support.
These service providers may process personal information only as necessary to provide their services or comply with applicable legal requirements.
4. Cookies and Similar Technologies
We may use cookies and similar technologies to:
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Operate and secure our website
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Remember preferences
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Understand how visitors use our website
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Improve website functionality
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Measure marketing and advertising performance
You may be able to control cookies through your browser settings or available cookie controls.
5. Sharing Personal Information
We do not sell your personal information as a standalone product.
We may share information with service providers and business partners when reasonably necessary to operate our store, process payments, fulfill orders, provide shipping, prevent fraud, provide customer support, or comply with legal obligations.
We may also disclose information when required by law, legal process, or governmental authority.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including rights to:
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Access your personal information
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Request correction of inaccurate information
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Request deletion of certain information
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Request restriction of certain processing
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Object to certain processing
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Withdraw consent where processing is based on consent
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Request information about how your data is processed
To exercise applicable privacy rights, contact us at:
We may need to verify your identity before completing certain requests.
9. Children's Privacy
Our website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate authorization.
We do not knowingly collect personal information from children in violation of applicable law.
10. International Data Transfers
Depending on where you live and where our service providers operate, your information may be processed or stored in countries other than your country of residence.
Where required by applicable law, appropriate safeguards will be used for international transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.
The updated version will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Noreviak
Email: surialexander2886@outlook.com
Website: noreviak.shop